JOB SUMMARY:

The Bingo Attendant shall be in charge of selling entry packets and bingo sheets. Receiving, handling and reconciling money at all bingo sessions and calling back winning bingo numbers and assisting bingo players during bingo sessions. The Bingo Attendant will work under the direct supervision of the session supervisor.

JOB DUTIES:

1. Count and assure the accuracy of all issued inventory and cash at the start and end of each session.
2. Work primarily in his or her assigned work area (assigned prior to each session.)
3. Return all monies and unsold inventory to the session supervisor.
4. Keep his or her area neat and orderly throughout the bingo session. Perform general clean up at the session’s end.
5. Perform payout duties.
6. Be responsible for all money in the cash register for each bingo session.
7. Have the proper amount of change on hand for each register.
8. Be held accountable for all double-counts of tills for each session.
9. Reconcile the money from each session.
10. Must attend all meetings and/or training as directed by management.
11. Must be able to interact successfully with associates and guests.
12. Perform all other job-related duties as assigned by the supervisor.

AUTHORITY AND SUPERVISORY CAPACITY

Possesses authority needed to accomplish 1 – 12 above.

SIGNATURE AUTHORITY:

None

ACCESS TO SENSITIVE AREAS:

Sales booth, records room, cage payout.

With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

1. Previous money handling experience preferred.
2. Some sales experience.
3. Must have mathematical skills to be proficient in balancing banks and department documents.
4. Must have excellent communication and presentation skills.
5. Good organizational and clerical skills required.
6. Must be able to obtain gaming license.
7. Bi-cultural experience preferred.
8. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must occasionally lift and/or move 10 pounds.
3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

To provide courteous and efficient table games service to guests in accordance with company standards and shall operate such in accordance with the ordinance adopted by the Winnebago Gaming Commission and the Winnebago Tribal Council.

JOB DUTIES:

1. To make every effort to ensure absolute guest satisfaction.
2. Maintains security and accountability of funds entrusted by assuring and maintaining proper procedure according to company policy.
3. Maintains performance standards; achieve and maintain 325 hands per hour for BJ; maintain adequately paced roulette game, 40-60 spins per hour.
4. Endeavor to improve personal skills and abilities of an operational nature.
5. Ensures all facilities and equipment are functioning properly within assigned area.
6. Greets customers and see that players are properly hosted.
7. To present self in a neat and professional manner in assigned uniform.
8. Always perform duties in a positive and professional manner.
9. Adheres to and enforces all policies and procedures
10. Performs all policies and procedures.
11. Performs Floor Supervisor duties as assigned (see Floor Supervisor Job description for signature & sensitive area authority)
12. Required attending training classes as assigned by management.
13. Read, understand and adhere to Iowa Gaming Rules and Regulations and Winnebago Tribe Gaming Rules and Regulations.

AUTHORITY AND SUPERVISORY CAPACITY

• Possesses authority needed to accomplish 1 – 13 above.

SIGNATURE AUTHORITY:

• Credit/Fill receipt.

ACCESS TO SENSITIVE AREAS:

• Pit and Poker Room
• With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      Previous money handling experience preferred

1. Must have excellent communications and presentation skills.

5.      Must have excellent mathematical skills.

6.      Must also complete the dealer training and/or on site audition.

1. Six months to one year related experience or training.
2. Must have excellent communication and presentation skills.
3. Good organizational and clerical skills required.
4. Must be able to obtain gaming license.
5. Bi-cultural experience preferred.
6. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to lift up to 50 lbs
3. The employee must be able to engage in repetitive hand and arm motion.
4. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Performs essential cleaning functions and properly maintains all areas of the casino and grounds in an attractive and orderly manner.

JOB DUTIES:

1. Performs routine cleaning duties such as sweeping, vacuuming, dusting, mopping, washing windows/walls/brass/waste receptacles, trash collection, sidewalk snow removal/de-icer, etc.
2. Responsible for properly sanitizing and cleaning restrooms, and regularly stocking with supplies.
3. Must adhere to proper methods for cleaning and safety procedures; which includes chemical use, blood borne pathogens, and lifting/moving heavy objects/furniture.
4. Always perform duties in a positive and professional manner, and be friendly and courteous to guests and associates.
5. Must adhere to all policies and procedures of the casino and department.
6. Perform duties of the shampoo crew and/or scrub crew as needed.
7. Must attend all meetings and/or training as directed by management.
8. Perform other duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

Possesses authority needed to accomplish 1 – 8 above.

SIGNATURE AUTHORITY:

None

ACCESS TO SENSITIVE AREAS:

With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive customer service skills.

1. Must have excellent communication and presentation skills.
2. Good organizational required.
3. Must be able to obtain gaming license.
4. Bi-cultural experience preferred.
5. Native American preference.
6. Ability to read and comprehend simple instruction and correspondence.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to lift, push or pull up to 50 pounds, frequently above waist height.
3. Must be in good physical condition.
4. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

MUST HAVE TABLE GAMES EXPERIENCE!!

JOB SUMMARY:

Responsible for the daily shift operations within the department and shall operate such in accordance with the Gaming Code adopted by the Winnebago Gaming Commission and the  Winnebago Tribal Council.  Observation of Casino activities with the use of the Surveillance Monitor Room equipment, preparing daily reports, logs, tapes, etc.

JOB DUTIES:

1. Operates CCTV system during their assigned shift
2. Maintains constant vigilance for cheaters, scams and embezzlement
3. Observes procedure compliance and/or policy violations
4. Reports all violations to the respective Shift Supervisor
5. Logs information as directed in the employee information files
6. Is familiar with casino departmental “Policies and Procedures”
7. Must attend all meetings and/or training as directed by management.
8. Performs all duties as assigned

AUTHORITY AND SUPERVISORY CAPACITY

• Possesses authority needed to accomplish 1 – 8 above.

SIGNATURE AUTHORITY:

·         None

ACCESS TO SENSITIVE AREAS:

• Surveillance Room

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

1. Must have excellent communication and presentation skills.
2. Good organizational and clerical skills required.
3. Must be able to obtain gaming license.
4. Bi-cultural experience preferred.
5. Native American preference.
6. Must have Table Games knowledge.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to sit thru the duration of the shift.
3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Responsible for providing outstanding guest service to WinnaVegas guests. Performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.

JOB DUTIES:

1. Proficient with all aspects of Casino Trac system.
2. Enrolls guest in Club Winn membership, assist guest on using Club Winn cards.
3. Retrieve and look up pertinent player information in the database.
4. Proficient with ability to make change, cashes checks, cashes in coin for customers and employees in a confidential manner.
5. Records amount received and prepares reports of transaction.
6. Verifies paperwork and dispenses monies for jackpot/fills.
7. Balances and account for all cash, chips, token and checks, recording all information on the appropriate forms.
8. Must learn and become proficient with all banks ranging from cashier window to master bank.
9. Able to reconcile a till after each shift.
10. Ensures that all “Players Club Situation Forms”, and “Players Club Guest Complaints Forms” are taken and filled out completely by attendant, and turned over to the Shift Supervisor immediately. It will be the responsibility of the supervisor/manager to process A.S.A.P.
11. Issues tills for Casino departments, as needed.
12. Maintains awareness and knowledge of all Casino activities, events, promotions, and services offered to WinnaVegas guests.
13. Read, understand and adhere to Gaming Compact and Winnebago Tribe Code, Rules and Regulations, Internal Controls, Standard Operating Procedures, Departmental Rules.
14. Must attend all meetings and/or training as directed by management.
15. Reports directly to Supervisor, Lead Supervisor, Manager
16. Perform all other job duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

Possesses authority needed to accomplish 1 – 16 above.

SIGNATURE AUTHORITY:

• None

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      Six months to one years related experience or training.

1. Must have excellent communication and presentation skills.
2. Good organizational and clerical skills required.
3. Must be able to obtain gaming license.
4. Bi-cultural experience preferred.
5. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to lift up to 50 lbs
3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Responsible for maintaining good customer service concerning operation of machines within the established standards of the department and shall operate such in accordance with the ordinance adopted by the Winnebago Gaming Commission and the Winnebago Tribal Council.

JOB DUTIES:

1. Reset minor malfunctions on slot machines.
2. Maintains security and accountability of funds entrusted.
3. Ensures all facilities and equipment are functioning properly within the department.
4. Greets customers and sees that players are properly hosted.
5. Verifies Open/Close and Buys for all Banks.
6. Maintains good customer relations.
7. Always perform duties in a positive and professional manner.
8. Must adhere to policies and procedures.
9. Performs designated fill duties as assigned.
10. Effects change transactions with customers.
11. Must attend all meetings and/or training as directed by management.
12. Performs all duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

• Possesses authority needed to accomplish 1 – 12 above.

SIGNATURE AUTHORITY:

• Jackpot/Fill receipt
• Open/Close report
• Debit/Credit receipt
• Buy Sheet
• Slot Machine keys (door and jackpot reset)
• Machine access card
• Slots drop cabinet key with security escort when performing designated floor duties
• Forms W-2G, 5754 (multiple winners), & 8362 (Currency Transaction Report) When performing Designated Floor

ACCESS TO SENSITIVE AREAS:

• Slot machine interiors
• Slot repair shop

·         Change Banks

• When performing duties as Designated Floor access to fill side of drop
• With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      Previous money handling experience preferred.

4.      Must have the mathematical skills to be proficient in balancing all banks and departmental documents.

5.      Basic knowledge of slot machine theory and operation required.

1. Must have excellent communication and presentation skills.
2. Good organizational and clerical skills required.
3. Must be able to obtain gaming license.
4. Bi-cultural experience preferred.
5. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to stand and walk for long periods of time.
3. Must be able to lift and carry a minimum of 50 lbs.
4. Must be able to interact successfully with associates and guests
5. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Assist the casino with daily operations. Responsible for providing outstanding guest service to WCR internal/external guests.   Responsible for various work throughout the different departments. Occasionally performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.

JOB DUTIES: 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

1. Work in various department as needed.
2. Create a courteous, friendly, and professional work environment.
3. Ensure compliance with safety and sanitation standards.
4. Assist guest with all questions and reasonable requests.
5. Ensure a high level of customer service is maintained at all times.
6. May handle cash and perform cash handling duties/able to reconcile a till after each shift.
7. Must attend all meetings and/or trainings as directed by management.
8. Read, understand and adhere to Winnebago Gaming Compact and Winnebago Tribal Gaming Code and Rules and Regulations.
9. Always performs duties in a positive and professional manner.
10. Perform other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS

Minimum Qualifications:

• Must be a key employee in good standing.
• Must have a high school diploma or G.E.D.
• No theft or stealing convictions.
• Must be able to obtain a Key license with WGC
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, as well as obtain and maintain a gaming license.

Work Environment:

• Work is generally performed in the Casino area with exposure to heat, cold, exposure to secondhand smoke and a high noise level.
• Extended hours and irregular shifts may be required along with Holidays and/or weekends.

AUTHORITY AND SUPERVISORY CAPACITY 

Possesses authority needed to accomplish above.

SIGNATURE AUTHORITY

• None

CONDITION OF EMPLOYMENT

1. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.
2. Must occasionally lift and/or move up to 50 pounds.
3. Must have a telephone.
4. Must be able to stand and walk for long periods of time.
5. Must be able to interact successfully with associates and guests.

ACCESS TO SENSITIVE AREAS

• With Security escort in accordance with Internal Controls.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time; use hand to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Performs periodic maintenance on slot machines and signage and shall operate such in accordance with the ordinance adopted by the Winnebago Gaming Commission and the Winnebago Tribal Council.

JOB DUTIES:

1. Performs periodic preventative maintenance procedures on slot machines and signage.
2. Troubleshoots malfunctions on slot machines.
3. Maintains security and accountability of funds entrusted.
4. Ensures all facilities and equipment are functioning properly within the department.
5. Participates in the installation/removal of hopper load funds.
6. Maintains good customer relations.
7. Always perform duties in a positive and professional manner.
8. Adheres to policies and procedures.
9. Must attend training & meetings as directed by management.
10. Performs all duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

• Possesses authority needed to accomplish 1 – 10 above.

SIGNATURE AUTHORITY:

• Slot Machine keys (door and jackpot reset)
• Machine access card
• Debit/Credit receipt
• Slot drop cabinet key with security escort.
• Slot machine board access keys with Executive and Gaming Commission approval.

ACCESS TO SENSITIVE AREAS:

·         Slot machine interiors

• Slot repair shop
• Slot drop cabinet with security escort.
• Slot machine board compartment with Gaming Commission.
• With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      1 to 2 years in the Slot Department as a Floor Associate and/or Slot Maintenance.

1. Basic knowledge of slot machine theory and operation required.
2. Basic knowledge of electricity and electrical components required.

6. Good organizational and clerical skills required.

1. Must be able to obtain gaming license.
2. Bi-cultural experience preferred.
3. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to stand and walk for long periods of time.
3. Must be able to lift and carry a minimum of 100 lbs.
4. Must be able to interact successfully with associates and guests.
5. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

To provide courteous and efficient table games service to guests in accordance with company standards and shall operate such in accordance with the ordinance adopted by the Winnebago Gaming Commission and the Winnebago Tribal Council..

JOB DUTIES:

1. To make every effort to ensure absolute guest satisfaction.
2. Maintains security and accountability of funds entrusted by assuring and maintaining proper procedure according to company policy.
3. Maintains performance standards; achieve and maintain 325 hands per hour for BJ; maintain adequately paced roulette game, 40-60 spins per hour.
4. Endeavor to improve personal skills and abilities of an operational nature.
5. Ensures all facilities and equipment are functioning properly within assigned area.
6. Greets customers and see that players are properly hosted.
7. To present self in a neat and professional manner in assigned uniform.
8. Always perform duties in a positive and professional manner.
9. Adheres to and enforces all policies and procedures
10. Performs all policies and procedures.
11. Performs Floor Supervisor duties as assigned (see Floor Supervisor Job description for signature & sensitive area authority)
12. Required attending training classes as assigned by management.
13. Read, understand and adhere to Iowa Gaming Rules and Regulations and Winnebago Tribe Gaming Rules and Regulations.

AUTHORITY AND SUPERVISORY CAPACITY

• Possesses authority needed to accomplish 1 – 13 above.

SIGNATURE AUTHORITY:

• Credit/Fill receipt.

ACCESS TO SENSITIVE AREAS:

• Pit and Poker Room
• With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      Previous money handling experience preferred

1. Must have excellent communications and presentation skills.

5.      Must have excellent mathematical skills.

6.      Must also complete the dealer training and/or on site audition.

1. Six months to one year related experience or training.
2. Must have excellent communication and presentation skills.
3. Good organizational and clerical skills required.
4. Must be able to obtain gaming license.
5. Bi-cultural experience preferred.
6. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to lift up to 50 lbs
3. The employee must be able to engage in repetitive hand and arm motion.
4. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Supervises and coordinates cleaning tasks in all areas of the casino for a particular shift. Reports directly to the Housekeeping Manager.

All the Housekeeping Supervisors are working supervisors.

JOB DUTIES:

1. Performs supervisory duties such as interviewing applicants, maintaining personnel records, performance appraisals, discipline, addressing complaints and resolving problems on shift.
2. Responsible for organizing shift assignments and work schedules, adequate staffing, conducting shift meetings, training, and work procedures.
3. Responsible for overseeing and assisting in the general cleaning of the casino and ensures quality of work of assigned shift according to department standards.
4. Responsible for training and enforcing proper methods of cleaning and safety procedures.
5. Responsible for enforcing all policies and procedures as established.
6. Must keep informed of all casino activities and promotions, must possess good public relations skills, and be courteous and helpful to guests and associates at all times.
7. Must exhibit good leadership skills, and always perform duties in a positive and professional manner.
8. Must read, understand, and adhere to Standard Operating Procedures, Personnel Policies and Procedures, and Department Rules.
9. Must attend all meetings and/or training as directed by management.
10. Perform other job-related duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY:

1. Possesses the authority needed to accomplish 1-10 above.

ACCESS TO SENSTIVE AREAS:

1. With Security escort in accordance with Internal Controls.

SIGNATURE AUTHORITY:

1. Leave slips
2. Personnel Action Forms
3. Employee Disciplinary Action Notices

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

1. Six months to one-year related experience or training.
2. Must have excellent communication and presentation skills.
3. Good organizational and clerical skills required.
4. Must be able to obtain gaming license.
5. Bi-cultural experience preferred.
6. Native American preference.
7. Ability to read and comprehend simple instruction and correspondence.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to lift, push or pull up to 50 pounds, frequently above waist height.
3. Must be in good physical condition.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Performs essential daily and routine cleaning functions to properly maintain all hard surface floor areas of the casino in an attractive and orderly manner.  Performs regular shampoo cleaning of all carpeted office areas and cloth furniture.  Performs floor prep work, ready the floor for shampooing and scrubbing of casino floor, bingo floor, kitchen and hard surface areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs routine cleaning duties such as sweeping, mopping, buffing, stripping and waxing of all hard surface floors throughout the casino and annex.

1. Performs routine cleaning duties such as vacuuming, shampooing and stain/gum removal of all carpeted areas, cloth chairs, booths, stools and tables.

1. Responsible for properly sanitizing hard surface floor areas in the kitchen, buffet (front/back), snack bar, bar and restrooms on a daily basis.

1. Must adhere to proper methods for cleaning and safety procedures, which include chemical use and lifting/moving heavy objects/appliances.

1. Always perform duties in a positive and professional manner, and be friendly and courteous to guests and associates.

1. Must adhere to all policies and procedures of the casino and department.

1. Perform regular duties of the porters as needed.

1. Perform other job-related duties as needed.

AUTHORITY AND SUPERVISORY CAPACITY

Possesses authority needed to accomplish 1 – 8 above.

SIGNATURE AUTHORITY:

None

ACCESS TO SENSITIVE AREAS:

With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive customer service skills.

1. Must have excellent communication and presentation skills.
2. Good organizational required.
3. Must be able to obtain gaming license.
4. Bi-cultural experience preferred.
5. Native American preference.
6. Ability to read and comprehend simple instruction and correspondence.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to lift, push or pull up to 50 pounds, frequently above waist height.
3. Must be in good physical condition.
4. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include

SUMMARY

Performs maintenance service and general repairs in the areas of plumbing, carpentry, painting, plastering, machine service, electrical, tile work, grounds work, furniture repair, upholstery, welding, and/or vehicle servicing, and other work as required. Must present a positive image in the casino and the community.

ESSENTIAL DUTIES

1. Performs routine painting, plumbing, electrical wiring, and other related maintenance activities; repairs furniture, doors, windows, cabinet work, small appliances and equipment; replaces light bulbs, filters, dimmers, locks and other duties as assigned by shift supervisor; assists with furniture set-up and construction, office moves, carpet laying, other redesigns, and other work as needed.
2. Diagnoses and resolves minor facility or equipment problems without assistance; notifies management concerning need for major repairs or additions to lighting, heating, and ventilating equipment.
3. Maintains the integrity of facilities based on building codes and laws; operates within the safety rules and codes set by the company and has a working knowledge of recognized safety and environmental regulations.
4. Assures prompt, courteous service to all customers, internal and external; performs additional duties as needed.
5. Must be able to read blueprints and schematics and perform tasks utilizing both; must also be able to read equipment manuals.
6. Operates company vehicles to perform service for the company.
7. Must be able to stand for long periods of time; and must be able to walk long distances to parking area when required.
8. Able to react to change productively and handle other tasks as assigned.

EDUCATION

High School Diploma or equivalent is required.

EXPERIENCE

Environment typically is a Class II or III Casino experience preferred.

SPECIAL SKILLS

Communication Skills – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; explains information, whether oral or written, clearly and informatively; presents numerical data effectively; able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; places success of team above own interests; collaborates and cooperates with others; works hard to achieve win-win solutions; personally, contributes to team efforts.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan.

Other useful skills:

1. Minimal supervision; must be a self-starter.
2. Candidate given temporary ability to purchase needed items with a company credit card.
3. Special skills required: problem solving, analytical ability, communication skills, interpersonal skills; and dexterity.

LICENSES/CERTIFICATIONS

WCR Gaming License is required.

Valid Iowa Driver’s License.

JOB DEMANDS

Physical

Ability to maneuver in all areas of casino, frequent ascent/descent from bus stairs, travel to various on/off site venues, which may involve elevation changes in surfaces. Visual acuity to discern and examine text, graphics, color and symmetry.  Speech to communicate clearly, express ideas and convey information in an understandable manner.  Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to complete run log, routine maintenance check of fluids and examine documents, records and files.

Refer to Human Performance Evaluation for specific physical demands.

Mental

Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, reach conclusions/solutions.  Comprehension in assessing and analyzing and processing alpha, numeric and visual data; completing required documents accurately.  Mental capacity to monitor sometimes complex driving situations to make quick decisions to manipulate/maneuver vehicles in crowded or high-risk areas; tolerate stress, conduct tasks under critical deadlines.  Ability to concentrate on task over a period of time without being distracted.

Environmental

Work in motor vehicle, casino operations and external environments; exposure to second hand smoke, high noise level, bright lights, fluctuative temperatures/weather conditions.

JOB SUMMARY:

Performs essential maintenance and repair functions to ensure efficient mechanical operations and proper upkeep of all areas of the casino facilities and grounds in an orderly and attractive manner.

DUTIES & RESPONSIBILITIES

• Trouble shoots, repairs, installs, monitors and maintains all machinery, equipment, HVAC, electrical systems while using the proper hand and/or power tools.
• Trouble shoots, repairs, installs, monitors and maintains plumbing, sewage and water systems and fixtures while using the proper hand and/or power tools.
• Constructs, erects, installs and repairs physical structures of wood, plywood, cement and wallboard, while using the proper hand and/or power tools
• Installs and repairs floor, ceiling and wall coverings, and performs routine finish work including preparing, painting, staining, trimming, etc
• Performs preventive and predictive maintenance schedules on a routine basis for the purpose of identifying potential hazards and repairs
• Performs routine clean up of assigned work areas and maintenance shop areas
• Must be able to comprehend and follow basic instructions, and adhere to all policies and procedures of the casino and department
• Must demonstrate good attendance and work initiative and always perform duties in a positive and professional manner
• Requests materials, supplies and equipment for the purpose of ensuring that adequate materials are available to complete assignments in a timely manner.
• Must attend all company and department training/meetings as directed
• Demonstrate strong leadership abilities, work initiative and show good common sense
• Responsible for all tasks and emergencies that arise on assigned shift and communicate and/or pass on this information to following shifts
• Complete all routine paperwork and shift reports on a daily basis
• Knows the location of all shop equipment, materials and supply inventory and all paperwork that relates to maintenance operational procedures
• Ability to read and comprehend from verbal instructions, blueprints and/or working drawings

• Must be knowledgeable of and adhere to proper safety methods for equipment/tool operation, chemical use, construction practices and lifting techniques without presenting a direct threat to self or others
• Must show the ability to prioritize work orders and requests that best fits the maintenance department and the casino.
• Assists other personnel as may be required for the purpose of supporting them in the completion of their work – Perform other job related duties as assigned.

ACCESS TO SENSITIVE AREAS

With security escort in accordance with internal controls.

EDUCATION/EXPERIENCE

High School diploma or GED required

At least 5 years experience in the building trades

Must be mechanically inclined

Knowledge of materials, methods, principles, practices and the appropriate tools in the following fields:

• Carpentry
• Plumbing
• Electrical
• Welding
• Painting

PHYSICAL REQUIREMENTS

Required to use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.

Must be able to stand/walk/bend for up to eight hours; and frequently required to stoop, kneel, crouch, and crawl.

Must be able to manually lift and/or move up to 50 pounds intermittently.  Heavier parts are lifted using other methods.

Must be in good physical condition.

Must be able to work and climb on ladders, scaffolds and man lifts up to 40 feet.

Must be able to work under extreme weather variations and conditions and be exposed to temperature variations and wet and/or humid work conditions.

CONDITIONS OF EMPLOYMENT

Must be able to obtain a Class III gaming license

Ability to obtain Pool Operator Certification within one (1) year of employment AND maintain the Certification.

Must satisfactorily complete a 90-day probationary period

Must possess a sensitivity to Indian culture

Must be able to interact successfully with associates and guests

Must be able to work independently and complete assignments with minimal supervision

Must have a telephone

Must maintain valid driver’s license and be insurable

Must be able to be flexible and/or coordinate regular scheduled days off, vacations and different start times with approaching weather conditions and scheduled work

Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

ON THE JOB TRAINING

Must satisfactorily complete casino orientation

Must satisfactorily complete departmental orientation

Must complete all training deemed necessary or mandatory by management

Must be willing to improve professional skills through additional training and development

JOB SUMMARY

Assists at installing, diagnosing, trouble-shooting, repairing, maintaining and performing preventive maintenance and routine upkeep on complex mechanical, HVAC, pool, and distribution systems throughout the casino and related equipment, involving work of a varied nature with minimum supervision.

JOB DUTIES

• Assists in the management duties such as interviewing, work scheduling and planning, budgeting, conducting shift meetings, maintaining records, performance appraisals, discipline, addressing complaints, worker safety and resolving problems.
• Assists at installing and rearranging complex equipment, diagnosis of complex equipment failure, and dismantle, repair and reassemble complex equipment.
• Perform tasks in the mechanical skill area such as electrical, fabrication, assembly, welding and pipefitting, and occasionally perform tasks in other trades as needed.
• Operates and maintains specialized machinery, equipment and tools utilized in the repair of heating, ventilation and air conditioning.
• Performs daily pool maintenance and deck/pool cleaning procedures.
• Monitors and maintains pool filtration system.
• Monitors pool water chemistry through testing and adjusts as needed to maintain standards.
• Works from drawings, verbal instructions or sketches from equipment schematics.
• Demonstrate willingness to improve department operations, passes on information to following shifts, and makes recommendations for equipment replacement/upgrade.
• Demonstrate good common sense, good attendance and initiative, and always perform duties in a positive and professional manner.
• Demonstrate ability to complete assignments personally with minimal supervision.
• Must adhere to and enforce all policies and procedures of the casino and department.
• Must attend all company and department training/meetings as directed.
• Know the locations of all shop equipment, materials and supply inventory and complete all paperwork that relates to maintenance operational procedures.
• Must be knowledgeable of and adhere to, and train and enforce proper safety methods for equipment/tool operation, chemical use and lifting techniques
• Assists other personnel as may be required for the purpose of supporting them in the completion of their work – Perform other job related duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

Possesses authority needed to accomplish 1 – 16 above.

ACCESS TO SENSITIVE AREAS

With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE

High school or GED required.

Must be knowledgeable in HVAC and tools and procedures preferred.

Must have HVAC certification.

Additional experience/training in electrical field preferred.

PHYSICAL REQUIREMENTS

Must be in good physical condition.

Required to use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.

Must be able to stand/walk/bend for up to eight hours; and frequently required to stoop, kneel, crouch, and crawl.

Must be able to manually lift and/or move up to 50 lbs. intermittently.  Heavier parts are lifted using other methods.

Must be able to work and climb on ladders, scaffolds, man-lifts up to 40 feet.

Must be able to work under extreme weather variations and conditions and be exposed to temperature variations and wet and/or humid work conditions.

CONDITIONS OF EMPLOYMENT

Must be able to obtain Class III gaming license

Must satisfactorily complete 90-day probationary period

Must possess a sensitivity to Native American culture

Must be able to interact successfully with associates and guests

Must be able to work independently with minimal direct supervision

Must have a telephone

Must maintain valid driver’s license and be insurable.

Must be able to be flexible and or coordinate regular scheduled days off, vacations and different start times with approaching weather conditions and scheduled HVAC work

Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stop, kneel, crouch, or crawl, small.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Responsible for maintaining clean and sanitary facilities.

JOB DUTIES:    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

AUTHORITY AND SUPERVISORY CAPACITY 

Possesses authority needed to accomplish 1-12 above.

SIGNATURE AUTHORITY

• None

CONDITION OF EMPLOYMENT

1. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

ACCESS TO SENSITIVE AREAS

• With Security escort in accordance with Internal Controls.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Responsible for cleaning towels, linens, and bedding.

JOB DUTIES:    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

AUTHORITY AND SUPERVISORY CAPACITY 

Possesses authority needed to accomplish 1-7 above.

SIGNATURE AUTHORITY

• None

CONDITION OF EMPLOYMENT

1. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

ACCESS TO SENSITIVE AREAS

• With Security escort in accordance with Internal Controls.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

EG Performance Manager will ensure that the casino floor is in good working order and that slot technicians accomplish jobs assigned, shall operate such in accordance with the ordinance adopted by the Winnebago Gaming Commission and the Winnebago Tribal Council.

JOB DUTIES:

• Assigns work schedules for Slot Technicians.
• Performs periodic maintenance procedures on slot machines and signage.
• Maintains security and accountability of funds entrusted.
• Ensures all facilities and equipment are functioning properly within the department.
• Maintains good customer relations.
• Always perform duties in a positive and professional manner.
• Adheres to and enforces policies and procedures.
• Ensures proper training of Slot Technicians.
• Assembles reports upon request of Slot Manager.
• Controls and distributes slot forms when needed.
• Recommends changes to the physical layout of the slot machines.
• Recommends manpower requirements.
• Assists in forecasting for operations budgeting.
• Recommends changes for personnel including: hiring, release, promotion, demotion

and wage adjustments.

• Evaluates performance of Slot Technicians.
• Performs all duties as assigned.

SIGNATORY ABILITY

• Slot Machine keys (door and jackpot reset)
• Machine access card
• Debit/Credit receipt
• Slot machine cashbox access with security escort.
• Slot machine board access keys with Executive and Gaming Commission approval.
• Personnel Action Forms
• Confidential Reports
• Authorizes overtime with the approval of the Slot Manager.

ACCESS TO SENSITIVE AREAS

• Slot machine interiors
• Slot repair shop
• Slot machine cashbox with security escort.
• Slot machine board compartment with Gaming Commission.

PHYSICAL REQUIREMENTS

• Continuously bending, twisting, reaching, pulling and climbing.
• Must be able to lift and carry a minimum of 100 lbs.

CONDITIONS OF EMPLOYMENT

• Must be able to obtain a Class III Gaming License.
• Must satisfactorily complete a 90-day probationary period.
• Must be able to interact successfully with associates and guests.
• Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

EDUCATION/EXPERIENCE

• High School diploma or G.E.D. required.
• 2 to 4 years in the Slot Department as a Slot Technician.
• Computer experience required.
• Excellent knowledge of slot machine theory and operation required.
• Excellent knowledge of electricity and electrical components required.
• Must have strong leadership abilities and a solid background in personnel management.

JOB TRAINING REQUIRED

• Must complete Casino Orientation.
• Must complete Departmental Orientation.
• Must complete all training deemed mandatory by the casino and department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Will install and maintain closed circuit television equipment, including but not limited to: video cameras, VCR’s and multiplexers. Will keep an accurate log of all activities during shift. Reports directly to the Surveillance/Security Manager.

JOB DUTIES:

1. Supervises the Assistant Technician.
2. Insures all CCTV systems and backup systems are working properly
3. Installs CCTV equipment according to the latest revisions of the “National Electrical Codes” the “National Television Standards Committee” and “National Manufactures Association”.
4. Knows and comprehends the proper use of VOM, 20 MHz dual trace oscilloscope, video test monitor, low distortion audio frequency generator and video multi-burst signal generator.
5. Familiar with CCTV applications regarding gaming and physical security
6. Insures daily maintenance to insure no loss to video.
7. Must attend meetings and/or training as directed by management.
8. Performs all duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

• Possesses authority needed to accomplish 1 – 8 above.

SIGNATURE AUTHORITY:

·         None

ACCESS TO SENSITIVE AREAS:

• With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.
2. AA degree in electronics from an accredited institution or 2 years on the job training in electronics.

3.      Comprehensive computer skills.

1. Must have excellent communication and presentation skills.
2. Must be able to function under stressful conditions.
3. Good organizational and clerical skills required.
4. Must be able to obtain gaming license.
5. Bi-cultural experience preferred.
6. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to lift 75lbs.
3. Will be required to use ladder up to 25 feet in height
4. Must be able to work in small areas
5. Must be able to work well in awkward positions
6. Willing to be on call and willing to work occasional overtime
7. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Responsible for the daily shift operations within the department and shall operate such in accordance with the ordinance adopted by the Winnebago Gaming Commission and the  Winnebago Tribal Council.

JOB DUTIES:

1. Supervise slot floor operation during assigned shift.

1. Reset minor malfunctions on slot machines.
2. Maintains security and accountability of funds entrusted.
3. Ensures all facilities and equipment are functioning properly within the department.
4. Greets customers and sees that players are properly hosted.
5. Verifies Open/Close and Buys for Change Associates
6. Authorizes Jackpot/Fill payouts.
7. Participates in the installation/removal of hopper load funds.
8. Ensures proper training of slot personnel.
9. Maintains good customer relations.
10. Always perform duties in a positive and professional manner.
11. Adheres to and enforces policies and procedures.
12. Controls and distributes slot forms when needed.
13. Assembles reports upon Slot Manager’s request.
14. Assigns work schedules for associates with the approval of Slot Manager.
15. Evaluates performance of slot associates.
16. Must attend all meetings and/or training as directed by management.
17. Will function as Manager On Duty (MOD) upon assignment.
18. Performs all duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

• Possesses authority needed to accomplish 1 – 18 above.

SIGNATURE AUTHORITY:

• Jackpot/Fill receipt

• Open/Close report
• Buy Sheet
• Slot Machine keys (door and jackpot reset)
• Machine access card
• Complimentary food and beverage
• Debit/Credit receipt
• Personnel Action Forms
• Confidential Reports
• Authorizes overtime with approval of Slot Manager.

ACCESS TO SENSITIVE AREAS:

• Slot machine interiors
• Slot repair shop
• Change Banks and Hand Pay Banks
• Slot drop cabinet with security escort.
• With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      Previous money handling experience preferred.

1. 2 to 4 years in the Slot Department as Assistant Supervisor.
2. Basic knowledge of slot machine theory and operation required.
3. Must have excellent communication and presentation skills.
4. Must have the mathematical skills to be proficient in balancing all banks and departmental documents.

8. Must have strong leadership abilities and a solid background in personnel management.

1. Good organizational and clerical skills required.
2. Must be able to obtain gaming license.
3. Bi-cultural experience preferred.
4. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to stand and walk for long periods of time.
3. Must be able to lift and carry a minimum of 50 lbs.
4. Continuously monitor slot operations.
5. Must be able to interact successfully with associates and guests.
6. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Collaborate with the Director of Marketing to develop department goals and objectives, and coordinate the activities of the Player Development Department to ensure that all goals and objectives are reached or surpassed. Assist Director of Marketing in creating a culture of data driven results and incremental revenue via the planning, practice and successful execution of excellence in customer care, creative messaging, memorable experiences and customer valued offers. Responsible for presenting a positive image of WinnaVegas Casino

JOB DUTIES:

1. Develop and motivate employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
2. Leverage all available player tracking technology to drive incremental play and revenue.
3. Review and interpret reports regarding membership rewards, and utilize data to promote successful player development and retention programs.
4. Direct the timely preparation of all weekly, monthly, quarterly, and annual player development promotions and events with quantifiable and measurable results.
5. Initiate player recruitment programs/promotions/events to encourage usage of the player’s club card.
6. Direct staff in recruiting potential new players and retention of current customers.
7. Work closely with other departments in the coordinating, planning and execution of monthly, quarterly or yearly player development programs.
8. Interview, hire and train Casino Host personnel to ensure adequate/efficient staffing.
9. Oversee the scheduling and payroll for all direct reports
10. Establish and assure all player development benchmarks are being achieved. (This includes, but is not limited to acquisition and coding of player to host, recovery of declining and inactive players, identifying and hosting to High Value Players, comping to High Value Players, and telemarketing or communicating with High Value Players to incentivize incremental visitation to the casino.)
11. Perform special projects and other responsibilities, tasks, or duties as requested.
12. Comply with all department policies and all respective regulatory procedures.
13. Must possess excellent organization and communication skills.
14. Ability to produce a quality product on a consistent basis.
15. Ensure confidentiality throughout the department.
16. Must agree to maintain Drug-Free Workplace as a condition of employment.
17. Makes sure the tracking system is operational at all times, with the assistance of M.I.S.
18. Prepare annual budget for all areas under immediate supervision.
19. Update S.O.P.’s, and Job Descriptions as needed.
20. Ensure all “Players Club Guest Situation Forms”, are followed as per S.O.P.s, and Players Club Guest Complaint Forms” are taken care of immediately.
21. Must attend all meetings and/or training as required.
22. Create and achieve business plans for the department on a yearly basis.
23. Read, understand and adhere to the Winnebago Gaming Compact and Winnebago Tribal Gaming Code, Rules and Regulations
24. Perform all other job related duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY  

Possesses authority needed to accomplish 1-24

SIGNATURE AUTHORITY

All required documents for Department

ACCESS TO SENSITIVE AREAS

With Security escort in accordance with Internal Controls

CONDITION OF EMPLOYMENT

1. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

EDUCATION/EXPERIENCE REQUIREMENTS

1. Bachelor’s Degree in business, sales, marketing field preferred.
2. Five years or more experience of progressive Player Development.
3. One to three years as a supervisor or equivalent or higher.
4. Must possess excellent communication, organizational, and analytical skills.
5. Able to work all shifts, holidays and weekends as needed.
6. Computer skills, intermediate skills in the use of personal computers, Microsoft Office Suite Software, data entry email, POS, and enterprise specific programs.
7. Ability to make decisions, recognizing established precedent and practice, and to use judgement and tact in meeting new situations
8. Ability to establish, and maintain effective relationships with other employees, managers, and the general public.
9. Must possess excellent customer service skills, strong professional etiquette and be a self-starter with the ability to multitask, follow-up and complete tasks in a timely manner with minimum supervision.
10. Strong working knowledge of analytical tools and spreadsheets.

Conceptual understanding of the following:

• National Indian Gaming Commission (NIGC)
• Minimum Internal Controls Standards (MICS)
• Winnebago Gaming Commission
• S. Treasury Bank Secrecy Act & U.S. Patriot Act of 2001 (With regards to Title 31 and Suspicious Activity Reports pertaining to Casino activity)
• State Compact between The Winnebago Tribe and the State of Iowa
• Winnebago Indian Community-Tribal Gaming Ordinance

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.